Shipping & Returns
At Alpha Electronics, we're proud to be a UK-based supplier offering a smooth and transparent returns process for all our UK customers.
⭐ 60-Day UK Money Back Guarantee
We offer a 60-day money back guarantee for eligible products. Your return qualifies if:
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Items are in original, undamaged packaging
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All accessories are returned (especially for kits)
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Products are unused and in original condition
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The item is faulty, and we’re notified within 60 days
Note: The Consumer Contracts Regulations apply to UK consumers only, not businesses.
🚫 Items That Cannot Be Returned
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Opened software or media
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Issued unlock codes (software/hardware)
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Special order or non-catalogue items
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Products with time-sensitive components (e.g. gas detection cells)
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ESD-sensitive products with opened shielding
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Calibration services
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Opened PPE, test leads, or batteries
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🔁 How to Return an Item
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Call us to request an RMA number:
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Northern: 01942 886 993
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Wales & West: 01633 853 803
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Southern: 01622 690 187
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Securely package the item and write your RMA number clearly on the box.
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Use a tracked and recorded delivery service to return items to:
Southern Region
6–7 Spectrum Business Estate
Bircholt Road, Maidstone, Kent, ME15 9YP
Northern Region
35 Gibfield Park Avenue
Atherton, Manchester, M46 0SY
Wales & West Region
7 Waterside Court Estate
Albany Street, Newport, South Wales, NP20 5NT
We are not responsible for items lost or damaged in transit.
💷 Refunds
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Refunds are issued within 30 days of receiving returned goods.
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Return postage is paid by the customer unless the item is faulty.
⚠️ Order Issues?
If there’s a problem with your UK order, call one of our regional teams above — we’re here to help.